Cakes
* Please ask about portions sizes for all cakes to determine the size of cake you will need.
* Sponge and chocolate cakes do not have nuts as an ingredients unless stated but their may be
nut traces present. Our fruitcake does contain nuts and alcohol.
* Our cakes are made with vegetable fats and contain dairy products.
* Due to suppliers sometimes designs may have to be change slightly depending on what product are available at the time.
Wedding Cakes
* You will always be given written order confirmation. Please check it and notify us if anything is not correct.
Cake Storage and Shelf Life
* All cakes should be stored in a cool dark place on a flat sturdy surface.
* Never put cakes in the fridge other than fresh dairy cream cakes.
* Sponge, Chocolate and Carrot cakes ect.... will keep for one week after delivery.
* Fruitcake last perfectly well for months not years.
Orders
* We require 14 days notice (Occasionally 7) on all cakes ordered. Please order your wedding/occasion cakes as soon as you can to avoid disappointment.
* It is not possible to create exact specifications when modelling food, just a graphical representation.
* If an inscription colour or any other choice is left un-selected on your order then we reserve the right to use our own discretion.
Payment
* £50.00 deposit is required to confirm your order for all wedding cakes, All other cakes require £20.00 deposit The remaining balance is due at the cake viewing if your cake is being delivered or on the day of collection if your picking your cake up.
Delivery
* We offer free delivery service within the barrow area. Deliveries outside of barrow are available for £5.00 start fee and £1.00 per mile after that.
* We do not offer Sunday delivery unless stated.
Cancellation
* If you cancel your wedding cake order for any reason up to twenty one (21) days before your wedding date, the deposit (£50) is non-refundable. All other monies paid will be refunded within fourteen (14) working days.
* If your wedding cake order is cancelled less than twenty one (21) days from the designated wedding date, you shall receive a refund of 25% of anything paid over the £50 non refundable deposit.
* For all other cakes if you choose to cancel for what ever reason the deposit is non refundable. All other monies paid will be refunded within fourteen (14) working days.
Complaints
* Cakes must be checked on collection, The person who collects the cake is responsable for the cake and repair for accidents can not be made.
* Corrections and repairs to cakes, including inscription mistakes, can be corrected on the same day in most cases.
* The maximum refund we offer is the value of the cake and delivery. Further compensation is not available.
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